From Peacemaker Ministries:
In responding to an angry reaction, remember that “a gentle answer turns away wrath, but a harsh word stirs up anger” (Prov. 15:1). Respond to anger with a gentle voice, relaxed posture, and calm gestures. Communicate in every way that you take the other’s expression of anger seriously and want to help resolve the problems that prompt it. Plan ahead how to respond to possible objections and deal with them specifically and reasonably.Taken from The Peacemaker: A Biblical Guide to Resolving Personal Conflict by Ken Sande, Updated Edition (Grand Rapids, Baker Books, 2003) p. 178.
Food for ThoughtIf you’re counting on excellent self-control or a naturally sunny disposition to keep you from responding harshly to a burst of anger from someone else today, you’re drawing from an awfully shallow well. Chances are your “well of gentleness” will run dry … at exactly the worst moment.
The source of the “gentle answer” to anger that’s recommended in Proverbs . . .
Read the rest here.